November Updates to PCHell

I just completed adding several articles to

 A Vista related article concerning how to turn the ease of access keyboard on or off.

An article on a program called BLService found on some HP computers with Vista that deals with the Microsoft BitLocker program.

and finally an article on a Kaspersky antivirus error with the HP keyboard filter driver HPQKBFILTR.SYS and how to resolve it.

These articles are pretty specific in nature, but hopefully they will help someone that runs across the same problem. I hit all three problems on the same laptop that I was working on for a customer this weekend.

Be the first to comment - What do you think?  Posted by Mark  Date: Monday, November 3, 2008

Categories: Troubleshooting   Tags: , , ,

Vista Update Error 80244019

A customer brought in a computer with Windows Vista that would not update properly. Every time he ran Windows Update he would receive an error 80244019. This error means that the system could not access the update server properly. Normally this would mean a system wide problem where nothing would access the Internet. In this case however, he could surf the Internet just fine but could not complete Windows update.

The culprit was the DNSChanger trojan. Visit my page on to learn more about this trojan and how to remove it.

Be the first to comment - What do you think?  Posted by Mark  Date: Thursday, October 30, 2008

Categories: Viruses and Trojans   Tags: , ,

Invalid Update Control CTF File in AVG 8.0

I was working on a customer’s computer yesterday and their AVG antivirus program didnt appear to be updating correctly. When I ran a manual update I received an error about an “invalid update control CTF file”. After some searching on the Internet I was able to find a solution. 

A fellow named Gary James that runs a blog called Strategy Online has actually created a program named AVG Mechanic to delete all the CTF files in the C:\Users\All Users\avg8\update\download directory and clear up this problem.

Visit Gary’s blog and download AVG Mechanic if you receive this message.

Be the first to comment - What do you think?  Posted by Mark  Date: Friday, October 24, 2008

Categories: Viruses and Trojans   Tags: ,

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